Dispute Center

1. Submitted — you get a case number by email and can track it here immediately.
2. Under review — our resolutions team pulls the order, trade record, tracking, and message history.
3. Awaiting response — the other party has one business day to respond with evidence.
4. Escalated — unresolved or high-value cases go to senior review, and listings or payouts may be frozen.
5. Resolved — you get the outcome in writing: refund, return, trade reversal, or account action.

Trade disputes — a Trade Floor settlement that stalled, cards that never shipped, or an item that arrived materially different from the listed condition.

Failed orders — non-delivery, damage in transit, wrong card, or a seller who has gone quiet after payment.

Fraudulent members — counterfeit or altered slabs, off-platform payment requests, or an account impersonating another seller. Fraud reports are reviewed confidentially.

Message the other party first through the order or trade thread — most issues clear in a day. If money already moved and it was not a Authenticity Protection transaction, file here right away and keep all receipts and tracking screenshots.