Returns & refunds

You have 14 days from delivery to inspect any card. If the condition, centering, edge wear or cert details differ from the listing, we refund in full including return shipping.

Raw singles and graded slabs can be returned within 14 days in the exact condition they arrived, in the original protection. Refund is issued to the original payment method less outbound shipping.

• Sealed product that has been opened, weighed or resealed
• Cards removed from a graded slab or sent for regrading
• Items altered, cleaned, pressed or damaged after delivery
• Custom orders and consignment sales agreed in writing as final

Email support@raredrop.ai with your order number and photos of the item and packaging, or use the contact form. We issue a prepaid label where the fault is ours and confirm the refund within three business days of the card arriving back in the vault.

Report transit damage within 48 hours of delivery with photos of the outer packaging. Every order is insured to full value, so a lost parcel is refunded or replaced once the carrier trace closes.