Frequently asked questions

Yes. Sealed product comes from distributor allocation, singles are pulled in-house or bought from vetted sources and checked against our five-point intake, and graded slabs have their cert numbers verified with the grader before dispatch.

Our AI market engine blends live guide data and recent verified sold comps from multiple platforms, drops the outliers, and adjusts for condition. The comps are shown on every product page.

On most singles and slabs, yes. Use the Make an offer form on the product page — offers within a sensible range of our price usually get a same-day answer.

You reserve the item, we confirm stock and condition, then send a secure invoice. The card stays held in the vault while your invoice is open.

Orders confirmed before 2pm ship the same business day; everything else ships the next business day.

We do. Send photos and a rough list through the contact form and we will come back with an offer or a consignment option.

Authenticity Protection is our white-glove holding service for peer-to-peer sales. We collect the payment, the seller ships, and the funds are only released once you confirm the card matches the listing. Both parties sign a legal agreement and can download a receipt. Fees run 1.5% of the sale, from $9 up to a $150 cap.

Yes. Every member order can open a buyer confidence session — a scheduled call, live chat or FaceTime with the seller so you can see the card in hand and ask questions. The chat thread stays on your order page, and sellers can keep separate private notes for our staff.

Sellers save their preferred handles — Zelle, Cash App, Venmo, PayPal or Apple Pay — and trigger a payment request email once your order is confirmed. If you would rather not pay a stranger directly, ask for Authenticity Protection instead.

Every selling member passes a government ID check and a live biometric match before their first listing goes live. Their tier and verification status appear as badges on the listing; names stay private until an order is placed.

Live Drops are live video sessions hosted by verified Pro and Elite sellers. You watch the cards come out of the case on camera, chat with the host and other members in real time, and our scanner reads each card shown so it can be listed the moment the session ends. Drops can be public to all members or invite-only.

Hosting is limited to approved sellers on the Pro or Elite plan. Any signed-in member can watch a public drop and join the chat; private drops are visible only to the emails the host invites.

The Trade Floor is card-for-card trading for Elite members. You stage cards from both vaults, add cash to balance the deal, and TradeEdge scores fairness against RareDrop Fair Value before anyone commits. Counters are unlimited, and settlement requires tracking plus confirmation from both sides.

Elite members who have completed ID and biometric verification. Any member can read how it works on the Trade Floor page and upgrade at any time.

Tell us within 14 days with photos of the packaging and the card. We refund or replace, and we cover return shipping when the fault is ours.